Shipping Information

At Homdiy, we take pride in offering high-quality lighting and hardware solutions to our valued customers in the United Kingdom. To ensure a smooth and reliable shopping experience, we have outlined our shipping policy below.

 1. Processing Time:

Orders placed on our website, Homdiy.co.uk, undergo processing before shipment. During peak seasons or promotional periods, processing times may be extended. Shipping time is approximately as follows:

Total Delivery Time = Handling Time + Transit Time (plus any holidays)

Handling time: 5-7 business days. Lead time is the duration between when the customer places the order and when the seller hands the order over to the delivery service.

Transit time: 10-15 business days. This is the period between when the seller transfers the order to the carrier and its delivery to the customer's address.

Please note: Shipping time is estimated and commences from the date of shipping, rather than the date of the order. It can take longer than the expected date due to reasons such as an invalid address, customs clearance procedures, or other causes. If you have any concerns, please contact our customer service team immediately.

 2. Shipping Methods:

We offer a variety of shipping methods to meet your needs. Please note that delivery times are approximate and may be subject to unforeseen delays due to factors beyond our control.

3. Shipping Destinations:

Homdiy.co.uk currently ships to addresses within the United Kingdom, excluding the addresses listed below. We are working to expand our shipping destinations to cater to a wider customer base.

Deliveries to the following regions are currently not available in the UK:

Outer Hebrides

Shetland Islands

Isle of Man

Jersey

Guernsey

Shipping Exclusions

We do not ship to the following countries/regions:

Canada, United States, Japan, Malaysia, Singapore, France, Ireland, Italy, Norway, Poland, Spain, Sweden, Australia, New Zealand, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

All African countries

All South American countries.

If you are in the countries mentioned above, you may still want to purchase Homdiy. Please contact our customer service at service@homdiy.co.uk. We will calculate the transportation cost for you separately.

4. Shipping Costs:

Shipping costs are calculated based on the selected shipping method, the weight of the items in your order, and the destination address. The applicable shipping fees will be displayed at checkout before you complete your purchase.

Standard Shipping Fee: £9.99

Free shipping on orders over £99

5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Please allow some time for the tracking information to be updated by the shipping carrier.

6. Delivery Timeframe:

The delivery timeframe depends on the shipping method selected at checkout. While we make every effort to ensure timely delivery, please be aware that external factors such as weather conditions, customs processing, or other unforeseen events may impact delivery times.

7. Delivery Address:

Customers are responsible for providing accurate and complete delivery information. Homdiy.co.uk will not be held liable for any delays or misdelivery resulting from inaccurate or incomplete address information provided by the customer.

8. Undeliverable Packages:

In the event that a package is undeliverable due to an incorrect address provided by the customer or other issues, additional shipping fees may apply for reshipment.

9. Customer Support:

Our customer service team is available to assist you with any shipping-related inquiries. Feel free to contact us at service@homdiy.co.uk.

Homdiy.co.uk reserves the right to update this Shipping Policy as needed. Any changes will be reflected on our website. We appreciate your understanding and cooperation. Thank you for choosing Homdiy.co.uk for your lighting needs!